Refund policy

If you are not satisfied with your purchase, please message us within 30 days of purchase for a refund or exchange. Products must be returned in new or gently used condition - we reserve the right to refuse refund if a product is returned damaged or heavily used.

To start your return, please e-mail us at hello@bywellbeings.com and provide your:

• Name
• Order number
• Item(s) you are returning
• Reason for return

We will respond to your request within 3 business days. Items sent back to us without first requesting a return will not be accepted.

You will not be responsible for paying your return shipping costs. Please note that any original shipping charges (if applicable) are non-refundable.

You can always contact us for any return question at hello@bywellbeings.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.